Cafe Shift Manager job description

Cafe Manager responsibilities include scheduling shifts for cafe, working cafe and monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including evenings, weekends and holidays.

Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite spot for our students and families.  

Responsibilities

  • Manage day-to-day operations of the cafe
  • Learn in and outs of equipment 
  • Train employees on drinks preparation and proper use of coffee equipment, cleansed, etc 
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Inventory supplies daily 
  • Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all cafe areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation

Requirements

  • Work experience as a Cafe Manager or Barista
  • Hands-on experience with professional coffee machines, blenders red
  • Good math skills
  • Availability to work within opening hours (including Nights, weekends and holidays)
  • Excellent communication skills with the ability to manage and motivate a team
  • Customer service attitude
  • High school diploma 
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